Frequently Asking Questions
Frequently Asking Questions
Community
Community
Culture
Culture
Experiences
Experiences

Frequently Asking Questions

1- How it work?

A community built on sharing

CookInMyHome began in 2017 when two brothers who had an idea to share, first they start cooking to their foodie friends than some other friends. Now, a lot of cooks and foodies choose to create a free CookInMyHome account so they can list their creations of meals/menus and book unique culinary experiences anywhere in the world.

Trusted services

CookInMyHome helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so cooks and foodies can communicate with certainty and manage a trusted platform to collect and transfer payments.

24/7 Customer Support

Whether you’re a cook or a foodie, we’re here for you before, during, and after your experience. We’ve answered the most common questions about CookInMyHome in our Help Center and for everything else you can contact us by visiting cookinmyhome.com/contact.

2- How to Foodie?

Search

CookInMyHome cooks share their meals/menus. All you have to do is enter your location and desire dates into the search bar to discover distinctive culinary experiences to live, anywhere in the world.

Book

There are a few ways to book meals/menus on CookInMyHome. Some Foodies want to get to know a cook before they make a reservation while others prefer to search cooks before than look their creations. All depends on you.

Experience

Once you know what you want to eat and whose coming to cook for you, all you have to do is get enjoying!

3- How it Cook?

Earn money as an CookInMyHome cook.

From saving for daily expenses to taking experience more further, cooks use extra income to fund their passions.

List Your Meal/Menu

CookInMyHome cooks share their meals/menus.CookInMyHome make this easy for you. All you have to do is enter your meal/menu to  ‘Post A Listing Form’.

Booking 

There are a few ways to book meals/menus on CookInMyHome. Some Foodies want to get to know a cook before they make a reservation while others prefer to search cooks before then look their creations. So detailed your profile. If Foodie ask a question, answer it. CookInMyHome is more than selling, it’s a community.

Experience

Once you create your meal/menu, foodies start to booking you.  All you have to do is get enjoying!

1- What is CookInMyHome?

CookInMyHome is a social dining marketplace for foodies and cooks. We’re bringing people together, both by connecting the cooks to foodies, and to their fellow foodies as they share a meal around a communal table.

For the cooks they can cook the food they want, personalize their meals, honer their craft and build an audience, all while making money to fund their passion.

For the foodies they get the chance to try unique food they can’t find anywhere else.

2- How CookInMyHome work ?

FOODIE :
1 – Sign Up or Login
2 – Search for meals or cooks.
3 – If you have some questions, ask to your cook.
4 – Choose your  meal/menu and request a booking. Your cook going to confirm or denied your request in 24 hours.
5 – After your cook confirm your request. You make a payment. That’s it! Enjoy your culinary experience.
6 – Don’t forget to leave a review about your experience and the cook.
COOK :
1 – Sign Up or Login
2 – Customize your profile and offer meals/menus
3 – Response any question asking by Foodie.
4 – When getting a meal/menu request. You have 24 hours to accept or denied it. When you accept the request, CookInMyHome inform Foodie, that you accept her/his request. Foodie has 24 hours to finalize this booking process. Foodie can be cancel or accept by making a full payment that means you have a booked event. Prepare your schedule, purchase ingredients.
5 – The day of booking : Prepare meal/menu. Serve and cleanup. That’s it!
6 – Don’t forget to leave a review for Foodie.
7 – After event, CookinMyHome make the payout of the event to your preferred account. This can be take 24 hours to 48 hours depend of your location, time zone etc.

3- How Become A Cook?

Become a COOK :
1 – Sign Up or Login
2 – Customize your profile and offer meals/menus
3 – Response any question asking by Foodie.
4 – When getting a meal/menu request. You have 24 hours to accept or denied it. When you accept the request, CookInMyHome inform Foodie, that you accept her/his request. Foodie has 24 hours to finalize this booking process. Foodie can be cancel or accept by making a full payment that means you have a booked event. Prepare your schedule, purchase ingredients.
5 – The day of booking : Prepare meal/menu. Serve and cleanup. That’s it!
6 – Don’t forget to leave a review for Foodie.
7 – After event, CookinMyHome make the payout of the event to your preferred account. This can be take 24 hours to 48 hours depend of your location, time zone etc.

4- Where are CookInMyHome meals hosted?

  • In Cook’s Home
  • In Your Home

CookInMyHome meals are hosted in two spaces. Some of the cooks host in their homes, other events are held in your home.

5- How far in advance are meals scheduled?

Meals/Menus are typically scheduled by cooks. When you search the meal, you can easily find available dates and time for booking.

6- Where is CookInMyHome available?

Currently CookInMyHome is most active in New York, New Jersey, San Francisco, Los Angeles, Washington DC and Chicago. We’re also have meals in happening in cities across the USA and the globe, please check your city to see if we are available.

7- When will CookInMyHome be in my city?

We’re working hard to bring CookInMyHome to your city. We are constantly growing, but building a community from scratch can take time.

8- Is there an app for CookInMyHome?

Yes, you can downloaded from the links below.. Plus, we have a mobile optimized site, so you can visit the site on your mobile browser.

Download our CookInMyHome app.

For IOS devices DOWNLOAD HERE

For Google devices DOWNLOAD HERE

9- What are the requirements to book on CookInMyHome?

We ask everyone who uses CookInMyHome for a few pieces of information before they booking or going to be a coo on CookInMyHome. Foodies need to have this info completely filled out before they can make a reservation request. This info helps make sure cooks know who to expect, and how to contact the foodie.

CookInMyHome’s requirements for Foodies include:

  • Full name
  • Email address
  • Confirmed phone number
  • Profile photo
  • Introductory message
  • Agreement to CookInMyHome terms and rules
  • Payment information

Cooks won’t see Foodie’s real email addresses, even after they book. Instead, cook will see a temporary CookInMyHome email address that forwards their messages to the Foodie.

1- Who can become a Cook on CookInMyHome?

Almost anyone can be a cook! You don’t need to be a professional chef. It’s free to sign up and list your meals/menus. The listings available on the site are as diverse as the cooks who list them, so you can post an individual item (eg: Homemade Pasta that you love to cook), a set menu with different courses, a dessert that you baked well and your friends love to eat, an unique breakfast or brunch experience ( eg: A Traditional Turkish Breakfast) or a bbq experience with wine pairing. All kind of cuisines that you love to cook Find out more about meal/menu types to see how to describe your creation.

You can list your space in almost any location worldwide. While we would like to keep the Airbnb marketplace open to the entire world, we are required to comply with international regulations that restrict the use of our site by residents of certain countries.

Why can’t I use Airbnb from my location?

Airbnb is required to comply with international regulations that restrict the use of our site by residents of certain countries. Because of this, our services are not available in Crimea, Iran, Sudan, Syria, and North Korea.

2- Are there any restrictions about what can be listed?

CookInMyHome welcomes many different kinds of meal/menu listings on our site as long as they meet the following criteria:

Listings that don’t meet these criteria include:

If we discover a listing that doesn’t meet our guidelines, we may exercise our discretion to limit, suspend, deactivate, or cancel the host’s account. Refer to our Terms of Service for more information and other requirements for listing your meal/menu on CookInMyHome.

3- What legal and regulatory issues should I consider before become a cook on CookInMyHome?

When deciding whether to become an CookInMyHome cook, it’s important for you to understand how the laws work in your city.

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In the meantime, please review your local laws before listing your space on Airbnb. More information about your city’s laws and regulations may be available on our Responsible Cook page in the Your City’s Regulations section.

By accepting our Terms of Service and activating a listing, you certify that you will follow your local laws and regulations.

4- How do I edit my meal/menu listing?

5- How do I translate my meal/menu listing description?

6- Can I update my meal/menu listing description after a Foodie books a reservation?

7- How should I choose my meal/menu listing's price?

The price you charge for your listing is completely up to you. To inform your decision about what price to set, you can search for comparable listings in your city  to get an idea of market prices.

Additional Fees

  • Cleaning fee:
  • Other fees:

8- What do the different meal/menu types mean?

CookInMyHome listings are categorized into the following meal/menu types:

  • Breakfast: All breakfast items. Can be an individual item (eg: Pancake) or can be a set menu (eg: 3 Course French Breakfast), even you can add wine pairing. It’s all up to you.
  • Lunch :
  • Dinner :
  • Brunch :
  • Dessert /Bakery
  • Individual Item :
  • Set Menu :
  • Set Menu with Wine Pairing :

As a cook, you’re responsible for accurately describing your meal/menu listing, so make sure you choose the appropriate meal/menu type.

9- How do I change the check-in time for my listing?

CookInMyHome listings are categorized start-end time zone into the following meal/menu types:

  • Breakfast: 07:00 am to 10.30 am (Except Sunday)
  • Lunch : 11:30 am to 03.30 pm (Except Sunday)
  • Dinner : 06:30 pm to 10.30 pm
  • Brunch : 11:30 am to 03.30 pm (Only Saturday and  Sunday)
  • Dessert /Bakery : Flexible 

As a cook,  depend on your meal/menu creation,you have to inform it’s preparing and cooking time in your meal/menu description.

Usually discussing to check-in time with your Foodie for prep and cooking time, it’s more helpful.

10- How do I set my map or address?

If you plan to Cook and Serve in your home.

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Note: If you change your address after accepting a reservation, you’ll need to send your Foodie a message with the updated location.

11- How do star ratings work?

In addition to written reviews, foodies can submit an overall star rating and a set of category star ratings. Cooks can view their star ratings on their Stats page, under Ratings from Guests. To see a breakdown of foodie ratings by category, click Show Details.

Foodies can give ratings on:

  • Overall Experience. What was your guest’s overall experience?
  • Cleanliness. Did your foodies feel that you was clean?
  • Accuracy. How accurately did your meal/menu listing page represent your creation?
  • Value. Did your foodie feel your meal/menu listing provided good value for the price?
  • Communication. How well did you communicate with your foodies before and during when you are cooking for them?

In each category, you’ll be able to see how often you get 5 stars, how foodies rated nearby cooks, and, in some cases, tips to help you improve your listing.

The number of stars displayed at the top of a listing page is an aggregate of the primary scores foodies have given for that meal/menu listing.

12- How do I list multiple meals/menus?

If you want to list multiple meals/menus, you can create a separate listing for each meal/menu you have offer.

To create a new listing, log in to cookinmyhome.com and go to Post A Listing.

 

13- How do I snooze or deactivate my meal/menu listing?

If you don’t want to receive any inquiries or requests, you can either snooze or deactivate your listing.

Turning your listing off doesn’t affect your confirmed reservations.

Snooze your listing for a set period of time

To pause your listing and hide it from search results for a set period of time:

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Temporarily deactivate your listing

To deactivate your listing:

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2-

Permanently deactivate your listing

To permanently deactivate your listing:

  1. Go to
  2. Select
  3. Click deactivate this listing

You won’t be able to permanently deactivate your listing if you have any upcoming reservations or reservation requests. Past reviews of your listing will remain on your public profile. They cannot be removed.

If you would like to cancel your CookInMyHome account entirely, learn how to cancel your account.

1- How do I create an account?

If you don’t have an CookInMyHome account yet, go to cookinmyhome.com and click Sign Up.

You can sign up using your email address, Facebook account or Google account. Signing up and creating an CookInMyHome account is free.

After you sign up, be sure to complete your account before booking a meal/menu.

2- How do I edit my account settings or profile?

You can edit the information that appears on your CookInMyHome profile, such as your main profile photo or email address, from your account settings.

The different sections of your profile include:

  • Edit Profile: Update the basics about who you are and where you live, including the phone number and email address you’ll share when you have a confirmed reservation.
  • Photos and Video: Upload a photo from your computer, or take one with your mobile device or webcam. A photo that clearly shows your face is needed before booking or become a cook.
  • Trust and Verification: Add verifications to complete your Verified ID, which is required by some Foodies.
  • Reviews: After you complete a reservation, write and read reviews that have been left for you.
  • References: To build trust in the community, you can request friends, family members, and colleagues to post a reference on your profile explaining why you’re a great host or guest.

To see what your profile looks like to others, you can also click View Profile.

If you’re a host looking to make changes to your listing profile, learn how to edit your listing.

3- Why do I need to have an CookInMyHome profile or profile photo?

Your profile is a great way for others to learn more about you before Foodies book you or if you are a cook, it’s good to know going to to cooking for whom. When your profile is robust, it helps others feel that you’re reliable, authentic, and committed to the spirit of CookInMyHome. Whether you’re a foodie or a cook, the more complete your profile is, the more reservations you’re likely to book, too.

We require all cook to have a profile photo, and we require all foodies to upload a profile photo before making their first reservation.

A great profile includes:

  • At least one profile photo
  • Multiple verifications and a Verified ID
  • A description of at least 50 words highlighting why you decided to join the CookInMyHome community, your interests or hobbies, or anything else you think someone would want to know

To view someone’s profile, just click their profile photo.

4- Is providing information to CookInMyHome secure?

The information you provide to CookInMyHome is governed by our Privacy Policy and transmitted using SSL the same secure encryption that websites use to transmit credit card numbers.

When we receive information from you, we store the information in an encrypted form, so you should only have to verify your information once. For countries with knowledge-based authentication, we don’t store the questions or your answers.

Only a small number of authorized CookInMyHome employees are allowed access to your original documentation for troubleshooting or internal purposes.

Our third-party partners store information according to our written instructions and under our Privacy Policy.

5- How do I verify my phone number?

To verify your phone number:

  1. Go to Profile on cookinmyhome.com.
  2. Next to Phone Number, click Add a phone number.
  3. Use the drop-down menu to select your country, and we’ll automatically insert the right country code.
  4. Enter your area code and phone number.
  5. Click Verify via SMS or Verify via Call. We’ll send you a 4-digit code via text message (SMS) or an automated phone call.
  6. Enter your code and click Verify

If you don’t see a confirmation message, try refreshing the page. If the method you chose isn’t working, try the other one.

After verifying your phone number, you can manage text message notifications by going to Account and choosing Notifications. As always, standard message and data rates may apply for any calls or messages sent or received. For questions about these rates, get in touch with your phone provider.

Why verify?

Having a verified phone number gives your foodies, cooks, and CookInMyHome a way to contact you about your booking,  reservations or your account. Cooks are required to verify their phone numbers before listing their meals/menus, and Foodies must have a verified phone number before booking a reservation. You also need a verified phone number to complete being a Verified Member.

6- What are profile verifications and how do I get them?

Profile verifications are a way to connect your CookInMyHome profile to other information about you, such as your Facebook profile, phone number, email address, or food handler certificate etc.

To add verifications to your account:

  1. Go to Profile on cookinmyhome.com
  2.  Choose a verification to add

7- How do I connect my Facebook and CookInMyHome accounts?

To connect your CookInMyHome and Facebook accounts:

  1. Go to Profile on CookInMyHome.com
  2. Select Trust and Verification.
  3. Find Facebook and click Connect

8- Can CookInMyHome deactivate my account?

CookInMyHome may limit, suspend, or deactivate your account, as outlined in our Terms of Service.

Your account may be temporarily deactivated due to your response rate or acceptance rate. To reactivate your account in this case, please follow the steps in the email you received.

Your account may be deactivated during a review of CookInMyHome accounts. Reviews are part of an effort to foster a trustworthy community and uphold the Terms of Service.

The following may occur with or without notifying you directly:

  • Your account can be deactivated or suspended
  • You may not be able to access the platform, your account or content, or receive assistance from CookInMyHome Customer Experience

Any upcoming pending or accepted reservations you have as either a host or guest can be canceled; you may not be entitled to any compensation for the reservations that were canceled as a result of your suspension. We also may:

  • Communicate to the appropriate foodies or cooks that their reservation was canceled.
  • Refund foodies or cooks in full, regardless of the cancellation policy.
  • Contact foodies about alternative service that may be available.

9- I have two accounts. Can I merge them?

We don’t currently offer a way to merge two or more CookInMyHome accounts.

You can use the same account for both be Foodie and a Cook, so if you have multiple accounts set up, we recommend that you move all your info to a single account and cancel the others.

To cancel your CookInMyHome account:

  1. Go to Account on cookinmyhome.com
  2. Click Settings
  3. Click Cancel my account

When you cancel your account, any reservations you’ve made as a foodie or a cook will automatically be canceled.

10- How do I cancel my account?

To cancel your CookInMyHome account:

  1. Go to Account on cookinmyhome.com
  2. Click Settings
  3. Click Cancel my account

When you cancel your account, any reservations you’ve made as a foodie or a cook will automatically be canceled.

If you want to reopen a canceled account, contact us.

If you want to deactivate a listing instead of canceling your account, learn how.

1- How do I reset my password?

I want to reset my password

If you’ve forgotten your password or are having trouble logging in to your CookInMyHome account, visit: www.cookinmyhome.com/forgot_password.

Enter the email address you use for CookInMyHome, and you’ll be emailed a link to reset your password.

I want to update my password

If you know your current password, but you want to change it:

  1. Go to Account on cookinmyhome.com
  2. Under Change Your Password enter your password and follow the instructions on screen

I use Facebook to log in, but I want to create an CookInMyHome password

If you created an CookInMyHome account by connecting to Facebook, you weren’t required to create a password.

You can continue to log in via Facebook, or if you’d like to create an CookInMyHome password, first log out of your account, then follow the steps as if you forgot your password. Once you create an CookInMyHome password, you’ll no longer be able to sign in using Facebook, but your CookInMyHome account will still be connected to Facebook.

2- How do I change the email address I use for CookInMyHome?

To change the email address you use for your CookInMyHome account:

  1. Go to Profile on cookinmyhome.com
  2. Next to Email Address, enter the email address you want to use
  3. Scroll to the bottom of the page and click Save

Your email address can only be associated with one CookInMyHome account at a time. If you get a notification that your email address is already in use but you can’t remember your password for that account, you can reset your password.

1- How do I update my notification settings?

Text message (SMS) notifications

We can let you know when you have new CookInMyHome messages, reservation requests, and more via text message (SMS) alerts. These notifications may be sent at any time, based on your notification settings.

To turn text message notifications on or off and manage the types of mobile notifications you receive, visit the notifications menu in your account settings.

We only support sending SMS on carriers in North America. Standard message and data rates may apply for any messages sent or received, so it’s best to contact your wireless provider to confirm. Participating carriers: AT, CBW, nTelos, Sprint, Nextel, Boost, Virgin Mobile, Verizon Wireless, T-Mobile, and Alltel.

When you opt in to text message (SMS) notifications, we’ll send you a text to confirm your signup.

Push notifications

To enable push notifications, log in to CookInMyHome’s mobile app and follow the steps below:

Text message (SMS) and push notifications

You can turn text message notifications on or off and manage the types of mobile notifications you receive under Settings. We can also send push notifications straight to your smart phone.

To manage your notification settings:

  1. Open the CookInMyHome app and tap the Profile icon in the menu bar
  2. Tap Settings
  3. Tap Notifications
  4. Set your preferences for push and text message notifications

2- What are login notifications?

Login notifications are an extra security feature that can help alert you if someone accesses your CookInMyHome account without your permission.

When you turn on login notifications, we’ll send you an email each time someone logs in. In these emails, we’ll give you information on the type of Internet browser used to access your account, the time your account was accessed, and where we believe it was accessed from.

To turn login notifications on:

  1. Go to Account
  2. Select Security on the left
  3. Look for Login Notifications and click the checkbox next to Enable login notifications
  4. Click Save

If you use certain browsers often, you can mark them as trusted. We won’t notify you when your account is accessed from a trusted browser.

3- What is a trusted browser?

You should only mark a browser as trusted if you’re on a private computer or phone.

If you turn on login notifications, you can mark the browser you use to access your CookInMyHome account often as trusted—when you use a trusted browser to access your account, we won’t notify you.

To mark a browser as trusted:

  1. Enable login notifications.
  2. Log in to your CookInMyHome account from the browser you want to trust.
  3. You’ll see a Add to trusted browsers? window appear. Select the option next to Trust this browser.
  4. Click Save.

4- Why didn't I receive my email notification?

If you didn’t receive an email notification from us, there are a few different steps you can try to figure out the issue.

Make sure your email address is correct

We might be sending emails to an old or incorrect email address. To see or change the email address associated with your account, log in to your CookInMyHome account from a desktop computer and follow the steps below:

  1. Go to Edit Profile.
  2. Look for the Email Address field. Make sure your address is correct.
  3. If it’s incorrect, add the correct address, scroll to the bottom of the page, and click Save.

Check your email notification settings

We’ll only send the emails you tell us you want. To check your email notification settings, log in to your Airbnb account from a desktop computer and follow the steps below:

  1. Go to your Notification Settings.
  2. Look for the “Email Settings” field. Make sure you’ve chosen the email types you want to receive.
  3. After adding or removing checkmarks from the right boxes, scroll to the bottom of the page and click Save.

Search all messages in your email inbox

Sometimes emails can get lost in your inbox. In your email account, search for terms like “cookinmyhome”,”booking”,”reservation”, “verification”, or other words related to the email you’re looking for.

Check your spam and other email filters

It’s possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this:

  • Remove CookInMyHome messages from your spam list
  • Add automated@cookinmyhome.com, express@cookinmyhome.com, and response@cookinmyhome.com to your personal email address book

If you have other filters or routing rules in your email account that may have sorted CookInMyHome emails elsewhere, be sure to check those, too.

Check for issues with your email service provider

Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider to see if there are any configuration issues or problems with their network that might be affecting your account.

1- Which Internet browsers work best on CookInMyHome?

For the best experience using the CookInMyHome site, we suggest using the most up-to-date version of Google Chrome or Mozilla Firefox.

Browser developers frequently make improvements to provide you with a faster, more secure online experience. Newer browsers also support a wider range of designs and features than older browsers.

If you prefer to use Internet Explorer, please upgrade to IE9 or higher. Many features of the CookInMyHome website don’t work with older versions of Internet Explorer—and we often can’t provide technical support if you’re using an outdated browser.

2- Why was my meal/menu listing deactivated??

To help make sure Foodies aren’t contacting you if you’re unable to be a Cook, and to preserve your response rate, your listing may be deactivated:

  • If you let 4 consecutive reservation requests or booking inquiries expire
  • If you decline consecutive reservation requests and booking inquiries over an extended period of time
  • If you consistently take more than 7 days to pre-approve an inquiry

Reactivate your listing

If your listing is temporarily deactivated, you’ll receive an email with instructions on how to reactivate it. You can also reactivate your listing at anytime from your dashboard. It may take up to an 24 hours for your listing to appear in search results after it has been reactivated.

3- What is response rate and how is it calculated?

Your response rate and response time measure how quickly and consistently you respond to inquiries and requests. You can view your response rate on your Dashboard.

Calculating response rate and response time

Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. Your response time is the average amount of time it took you to respond to all the new messages in the past 30 days.

If you’ve received fewer than 10 new message threads in the past 30 days, your response rate and response time will be based on the 10 most recent message threads from the past 90 days.

Improving response rate and response time

To improve response rate and response time, do the following within 24 hours:

  • Accept or decline reservation requests
  • Reply to new messages from Foodies

Responses after 24 hours count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your position in search results.

Your response rate and response time aren’t affected by follow-up messages between cooks and foodies. You don’t have to send the final message in a conversation to maintain your response rate.